Module 7Available
Objection Handling
The Objection Library
Learning objective: Handle the most common objections conversationally.
Overview
Master the full objection library. Don't memorize — understand the concern behind each objection and respond to that.
Respond to the concern, not the words.
Key Points
- We already have a receptionist
- I don't want a robot answering
- My customers want humans
- We don't get enough calls
- How much does it cost? / That's expensive
- Another company is cheaper
- Just send me information / Email me
- I need to think about it / talk to my partner
- We already use an answering service / voicemail
- What if the AI gives incorrect information?
Practice With Rich — Rapid-Fire Objections
Rapid-fire objections with Rich. Handle as many as you can.
Start Rapid-Fire ObjectionsLessons
The Objection Library10 min
Rapid-Fire Objections With Rich12 min
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